Privacy policy

SwimAcademy, LLC Privacy Policy

Effective Date: August 14, 2024

SwimAcademy, LLC (“SwimAcademy,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, purchase products, or interact with us via email, SMS, or other communications.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address, and account login details.
Payment Information: Payment card details are processed securely by our payment provider (Shopify Payments/Shop Pay) and are never stored on our servers.
Event Registration & Coaching Submissions: When you register for clinics, courses, or submit videos for private coaching, we may collect related details.
Device & Usage Information: IP address, browser type, operating system, and browsing activity on our website.
SMS & Communication Preferences: Your opt-in status, message responses, and communication preferences.

2. How We Use Your Information

We use your information for purposes including:

To provide and deliver our services (video programs, private coaching, clinics, memberships).
To process transactions, manage subscriptions, and provide customer support.
To communicate with you via email, SMS, or other methods you have consented to.
To send reminders, event updates, account notifications, and promotional offers.
To improve our website, products, and overall customer experience.
To comply with legal and regulatory requirements.

SMS Opt-In Data: Text messaging opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

SMS Opt-Out: To stop receiving text messages from SwimAcademy, simply reply “STOP” or “UNSUBSCRIBE” to any message. You will not receive further messages unless you opt back in.

3. Automatic Renewals & Subscriptions

Subscriptions automatically renew each billing cycle unless canceled prior to renewal.
If you cancel, your access remains active until the end of your billing period.
The first month of service is always free; refunds are not provided after billing begins.

4. Sharing of Information

We do not sell your personal information. We only share it in limited ways:

Service Providers: Shopify, payment processors, ClickSend (SMS delivery), and other vendors needed to provide our services.
Legal Obligations: If required by law, subpoena, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

We require all third parties to protect your information in compliance with this policy.

5. Your Rights

Depending on your location, you may have the right to:

Access and request a copy of your personal information.
Correct or update your personal information.
Request deletion of your data (“Right to be Forgotten”).
Opt out of promotional communications.
Limit or restrict certain data processing.

To exercise your rights, contact us at info@swimacademyusa.com.

6. Data Security

We implement industry-standard safeguards to protect your personal information. While we take appropriate steps to protect your data, no transmission or storage method is 100% secure.

7. Children’s Privacy

SwimAcademy services are intended for use by parents and guardians. We do not knowingly collect personal information from children under 13. Parents are responsible for creating and managing accounts for their children.

8. Liability Waiver

By participating in SwimAcademy programs (including video training, private coaching, and clinics), you acknowledge that swimming and physical activity involve inherent risks. SwimAcademy, LLC is not liable for injuries, accidents, or damages arising from participation in our services.

9. Intellectual Property

All content, including videos, training programs, course materials, branding, and logos, are the intellectual property of SwimAcademy, LLC and are protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

10. Policy Accessibility

This Privacy Policy is accessible at any time via the link in our website footer. By opting in to receive text messages, you confirm that you’ve had the opportunity to review and understand this policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

SwimAcademy, LLC
Email: info@swimacademyusa.com
Mailing Address: 7000 North 16th Street, STE 120, PO Box 302, Phoenix, AZ, 85020, US
Phone: (623) 252-3893